I’m a full time worker and a full time dad, so I’ll likely be packing your order at night – if you order something at 9 in the morning, I’ll probably be packing it up at 9 at night. If there’s a delay for whatever reason, I’ll reach out to you, but I’m just so glad you ordered something, I want you to get it as soon as possible.

At the moment, only Canada and the United States (including US Territories & Military PO Boxes.)

For international folks, I’m hesitant to ship outside of North America at the moment, but that could change! I work for a shipping company, so you think I’d be good on this front, but with so many changes to IOSS and VAT requirements, it’s ugly

If you order from the US, yes! The difference between an untracked piece of mail and a USPS Ground Advantage label is so small, but the peace of mind of tracking and insurance means I’m shipping it to you tracked.

If you are in Canada and select tracking at checkout, then yes!

If tracking is not important to you, you can select non-tracked and I will slap on a stamp and send it out via Canada Post.

Once I have packed and dropped your order off with the carrier, it’s out of my control, but I can provide you with some estimated timelines:

If you haven’t received your order yet, and it’s been past the expected timelines noted above, here’s what we can do:

Send me an email at orders [at] weftandweaving.com with your order number. While you’re waiting for a response, check with your neighbours, under the doormat, ask the cat if they took it without you looking.

Non-Tracked Orders

If your order was sent with a non-tracked service; there’s not much I can do. It could still be on the way with Canada Post, it might’ve been returned to me and I still haven’t seen it yet. If it is returned to me, I’ll reach out to you and see if you want me to re-ship the order or provide you with a refund.

Tracked Orders

If your order was shipped with a tracked service, there’s some recourse – but it’s a waiting game. If the shipment hasn’t arrived 21 days after the ship date, I can file a claim for loss. In the meantime I can work on replacing your order,

Nope! I use a cross-border shipping company which allows me to purchase US postage in Canada. If you do get charged anything at the point of delivery, either I didn’t weigh the shipment correctly and there’s postage due, or the mailman’s trying to pull a fast one on you.

Our (“our”? It’s just me here) refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we (I) can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where partial refunds may be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

If your item arrives defective or damaged, please email me at orders [at] weftandweaving.com as soon as possible. Please include your order number, a description of the damage, and any photos (if possible).

If your order was shipped with a tracked service and the damage appeared to happen in transit, please include a photo of the packaging, and hang on to it. All tracked orders ship with insurance, so I can file a claim for damage, and work on sending a replacement out to you. If the item was customized in any way, it might take a little while longer to recreate that magic. If the item was one-of-a-kind, my heart breaks and a refund will be issued.

If you need to exchange it for the same item, email me at orders@weftandweaving.com – I’ll reply with the next .

All digital sales are final – this goes for any PDF downloadable items. I think that one is fairly straightforward.

If you have any issues with your download, please write me at orders [at] weftandweaving.com with your order number and any pertinent information and I’ll try my best to help.